Privacy Policy

Effective Date: September 29, 2025

Solanesse LLC (“Solanesse,” “we,” “us,” “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit or make a purchase from www.solanesse.com (“the Site”).

1. Information We Collect

Personal Information Provided by You

When you make a purchase or interact with our Site, you may provide the following:

• Contact Information: Name, email, phone number, shipping/billing
• Payment Information: Credit/debit card details (securely processed by authorized payment processors).
• Order Information: Purchase details and transaction history.
• Account Information: Information provided when creating an account.

Information Collected Automatically

When you access our Site, we automatically gather certain data, including:

• Device Information: Device type, browser type, operating system, timezone, and your approximate location. This information may be derived from your IP address, which is processed in a privacy-safe manner through Google Analytics 4.
• Usage Information: Pages visited, browsing behavior, products viewed, time spent on our website.
• Cookies and Tracking Technologies: Used for marketing, analytics, and improved user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Process payments, returns, and refunds.
• Communicate order updates, notifications, and account-related communications.
• Provide customer service and support.
• Send marketing and promotional messages (if you’ve opted in).
• Improve and personalize your experience on our website.
• Conduct analytics to optimize website performance and marketing.

3. Third-Party Services and Data Sharing

We do not sell your personal information. However, we share it with select third-party service providers to operate our business effectively:

These providers are contractually obligated to secure your data and only use it for the specific services they provide.

4. Data Security and Protection

We implement industry-standard security measures, including SSL encryption, to safeguard your personal information. However, no internet transmission or electronic storage method can guarantee 100% security.

5. Your Privacy Choices and Rights

Depending on your location, you may have rights to:

• Access, correct, or delete personal data.
• Opt-out of receiving marketing communications.
• Restrict or object to data processing.
• Request data portability (applicable under GDPR).
• Withdraw consent at any time (where consent was previously given).

To exercise these rights, please contact us at support@solanesse.com.

6. Data Retention

We retain personal information only as long as necessary to provide our services, fulfill legal obligations, and resolve disputes.

7. Children’s Privacy

We do not knowingly collect personal data from children under 13. If we discover we’ve inadvertently collected such information, we will promptly delete it.

8. International Users

Our website and business operations are primarily based in the United States. If you access our website internationally, your data may be transferred, stored, and processed in the United States.

9. GDPR Compliance (For EU Customers)

If you reside in the European Economic Area (EEA), we process your personal information based on one of the following legal bases:

• Your consent
• Performance of a contract with you
• Compliance with our legal obligations
• Legitimate interests pursued by Solanesse LLC

You have specific rights under GDPR:

• Right of access
• Right to rectification
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights, please contact us at support@solanesse.com.

10. CCPA Compliance (For California Residents)

Under the California Consumer Privacy Act (CCPA), you have the right to:

• Request disclosure of the categories and specific pieces of personal information we collect.
• Request deletion of personal
• Opt-out of the sale of personal information (note: we do not sell your data).

To make requests under CCPA, please contact us at support@solanesse.com.

11. Updates to this Policy

We may periodically update this policy. Changes will be clearly posted on our website with an updated effective date.

12. Contact Us

If you have questions or concerns regarding this policy, your data, or your rights, please reach out to us at:

Solanesse LLC
1200 N Main #295
Meridian ID 83680
support@solanesse.com