Effective: September 29th,2025
At Solanesse LLC, we are committed to ensuring your order reaches you swiftly and safely. Please review the following shipping terms before placing your order.
1. Processing Time
All orders are processed within 1–3 full business days (Monday–Friday, excluding holidays).
You will receive a confirmation email with tracking information once your order has shipped.
If any delay is expected, we will notify you via email.
2. Shipping Methods s Delivery Times
We offer Standard Shipping throughout the United States of America (excluding U.S. territories).
Estimated Delivery Time: 2–5 business days after your order has shipped.
Shipping Carriers:
Note: Delivery times may be extended for customers in Alaska and Hawaii.
3. Shipping Rates
We proudly offer Free Standard Shipping on all orders.
There is no order minimum required to qualify for free shipping.
4. International Shipping
We do not ship internationally at this time. Solanesse only ships within the continental United States, Alaska, and Hawaii.
We do not ship to U.S. territories, military addresses (APO/FPO), or international locations.
5. Order Tracking
All orders include tracking information. You will receive an email with tracking details once your order is fulfilled.
If you did not receive tracking information or have questions about your shipment, please contact us at support@solanesse.com.
6. Delivery Issues
If your package is damaged, lost, or delayed, please notify us at support@solanesse.com within 48 hours of confirmed delivery. We will work to resolve the issue promptly.
- Damaged Products: We will send a replacement at no cost.
- Lost or Stolen Packages: We will assist in filing a claim with the carrier.
If you are unhappy with your order, we offer a 30-day satisfaction guarantee for first- time purchases.
For full details, including eligibility, limitations, and the refund process, please refer to our Return & Refund Policy.
7. Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an incorrect address is submitted and the package is returned, we will contact you to arrange reshipment. Additional shipping fees may apply.
Original shipping charges (if any) are non-refundable unless otherwise stated in our Return & Refund Policy.
8. Shipping Restrictions
Solanesse only ships products that are eligible for domestic ground delivery. We currently:
- Can ship to PO Boxesusing USPSusing
- Do not ship any restricted items such as aerosols or perishables.
G. Contact Information
For any questions or concerns related to shipping, please reach out to us at:
